Yes, always. Paco Perfumerias has more than 30 years of expertise and we are supplied directly by the brand owners, so we can guarantee the authenticity of every item we sell. You can shop with complete peace of mind.

All of our items come in their original packaging. A small number arrive without a cellophane seal, simply because the manufacturer produces them that way. If you are ever unsure, you can compare the item at any high street store.

No, you can order as a guest. If you register with us, though, you can check out faster, save multiple delivery addresses, and view and track your orders. You can open a customer account here.

Not at the moment. All orders are placed through our website.

Our prices are shown in GBP (British pounds) and, at this time, we can only accept payment in GBP.

Sign in to your Paco Perfumerias account, then select "Add to Wish List" on any product page. Your saved items are stored in the Wish List area of your account, where you can share them or move them to your basket.

Orders placed before 2pm, Monday to Friday, are despatched the same day, subject to security clearance. Orders placed after 2pm, at weekends or on public holidays, are sent the next working day. All items are in stock and ready to ship. During busy periods, free delivery orders may take a little longer, but we aim to despatch within 24 hours. See our delivery section for full details.

Once your order ships, we email you a tracking number. Click it to follow your parcel on the Royal Mail track and trace website. For Tracked 48 orders, tracking can take around 24 hours to appear.

Standard UK and Northern Ireland delivery is free by Royal Mail on orders over £25. Royal Mail is one of the most reliable carriers we have used, and your items are insured by us in case of any issue. For our express options, see the delivery section.

For security reasons, we cannot change a delivery address once an order is placed, so it is worth double-checking your address before you pay. If you spot a mistake, please ask us to cancel the original order, then place a new one with the correct address.

Yes. When you check out, you can enter a delivery address that is different from your billing address. Occasionally we may ask for proof of identity or address, or need to ship to the billing address only. If we do, we cannot despatch or hold the order until we have received the ID. These checks are there to protect your card details.

Safe place: if you ask for a parcel to be left in a safe place, neither Paco Perfumerias nor our courier can take responsibility for lost packages.

To meet the rules for shipping fragrance, we sometimes split an order across several parcels. Some items may be packed earlier than others, but there is nothing to worry about, everything is despatched from our warehouse on the same day.

Yes. Our checkout is encrypted (SSL/TLS) and we process payments through Braintree, a PayPal company. Braintree is certified to PCI DSS Level 1, the highest standard in the payments industry, and uses tokenisation, so your full card details are never seen or stored by us. Card payments are also protected by 3D Secure, an extra verification step from your own bank.

If you are not completely happy with your order, you can return the item for a refund. Please see our returns page for full terms and conditions.

We understand this can be frustrating, but we cannot refund the difference if an item is later reduced. You are welcome to return it for a refund and re-purchase at the lower price, though please note that reduced items often sell out quickly.

Yes. As a warm welcome, we offer 10% off your first order. Simply sign up to our newsletter to receive your code and to hear about the seasonal offers we share through the year.

Our Customer Care team is available Monday to Friday, 9am to 5pm, by email at support@pacoperfumerias.co.uk. You can also write to our head office: Paco Perfumerias SL Ltd, Unit A2, Tancock's Business Park, Four Cross Avenue, Willand, Cullompton, Devon, EX15 2FB.

Just email our Customer Service team between 9am and 5pm, Monday to Friday, or message us on WhatsApp. We aim to answer every query within 12 hours.

Our customer service team answers queries Monday to Friday, 9am to 5pm. We never leave a question unanswered, so if you have not heard back, please check your spam or junk folder.

To cut down on paper and waste, we do not include invoices in parcels. If you need a VAT invoice, just contact our customer service team and we will email it to you within 24 working hours.